Who we are
This privacy policy applies to Earwax Removal Exmoor, a sole-trader mobile earwax removal service operated by April Westcott, based at Brendon Hill, Somerset. We are the data controller for any personal data you provide to us.
Contact: lowerhookhill@gmail.com · 07826 247626
What personal data we collect and why
We only collect the minimum personal data necessary to provide our service. We may collect:
- Name and contact details (phone number, email address, home address) – to book and carry out your appointment.
- Medical information – relevant health details you share with us in order to provide safe and appropriate ear care. This is special category data under UK GDPR and is handled with the utmost care.
We do not use contact forms, live chat, or online booking tools. All contact is made directly by telephone or email.
How we collect your data
We collect information only when you contact us directly — by phone or by email — to enquire about or book an appointment.
Legal basis for processing
We process your personal data on the following lawful bases under UK GDPR:
- Contract – to fulfil the appointment you have booked with us.
- Legitimate interests – to manage our records, follow up on appointments, and maintain continuity of care.
- Explicit consent – for special category health data, we obtain your verbal consent prior to treatment.
How we store your data
Patient records are stored securely in paper and/or encrypted digital format. We do not share your personal data with any third parties except where required by law (for example, referral to another healthcare professional with your consent, or a legal obligation to disclose).
We retain clinical records for a minimum of 8 years from the date of last contact (or until a child reaches age 25), in line with NHS and professional guidance.
This website
This website does not use cookies, tracking pixels, or analytics software. No personal data is collected through the website itself.
Fonts used on this website are self-hosted and no data is sent to third-party font services.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request erasure of your data (subject to our legal retention obligations).
- Object to or restrict certain types of processing.
- Withdraw consent at any time (where consent is the legal basis).
To exercise any of these rights, please contact us by email or phone using the details above. We will respond within 30 days.
Complaints
If you have concerns about how we handle your personal data you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
Changes to this policy
We may update this policy from time to time. Any changes will be published on this page with a revised date at the top.